REFUND POLICY

Click HERE to begin processing your return.

Unworn and unwashed merchandise can be returned within 7 days of your order delivery date. GL does NOT offer refunds, however, we will offer a store credit which you can use towards a future purchase. All returns must be submitted via our online returns center. https://glenavarylachelle.returnscenter.com/

Items must be in original condition. No clearance items, bodysuits or swimwear will be accepted.

RETURNS

Items purchased from GLENAVARY LACHELLE are eligible for store credit within 7 days delivery receipt. 

RETURN ITEMS MUST be POST MARKED no later than 7 days from date of delivery to be eligible for credit or exchange.

 

TOPS AND DRESSES

Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted.

 

NO CHANGES

Unfortunately, changes to an order cannot/ will not be made once an order has been placed. Due to the pace of our business, we are unable to make changes to orders once they have been placed.  

Customers are responsible for RETURN/EXCHANGE shipping  unless the order was filled in error or defective.

 

EXCHANGES

Regularly priced Items are eligible for exchange at customer discretion. Exchanges; once complete are deemed FINAL SALE and will not be eligible for credit once completed and sent back to the customer.

 

FINAL SALE ITEMS

Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale.

Body suits are FINAL SALE due to the delicate nature of the item.

 

ORDER NOT DELIVERED OR RETURNED TO SENDER

In the event that your order is returned to us as undelivered there will be a 15% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and shipping cost.

Please ensure that your address is correct when you place your order.

By completing a purchase with us you are agreeing to our full return policy.

If you have any questions, please send an email to support@glenavarylachelle.com